Customer Satisfaction Survey

If you don’t know what your customers are thinking, how can you meet their needs now and in the future? MCAA’s Customer Satisfaction Survey program is an efficient and cost-effective way to gain valuable feedback from those that matter most…your customers! The results you receive will help you better serve their needs and see where you stand in comparison to your industry peers.

The Customer Satisfaction Survey is launched in January of each year with results available by the end of February. Final results will include your data, along with metric comparatives to other participating companies so that you can put your customer feedback into perspective. Click Here to Contact Director of Member Resources Andrea Ambrose for more information about Customer Satisfaction Surveys and more MCAA member benefits.

Program Notes & Fees:

  • Survey options for both manufacturer and channel members.
  • Surveys are launched early January and results available in February.
  • Survey “On Demand” and we will survey your customers on your schedule. Please note that history proves that surveys of this nature receive better participation in the early part of the year.
  • Add 5 custom question at no additional charge.
  • Report includes two (2) report segments at no additional charge.
  • Final results include a customized report with your individual results. You will also receive aggregated MCAA group benchmarks to use as a comparison to your own data. See where you stack up against the competition.
  • Program satisfies ISO Certification requirements.

List Size                                         Member          Non-Member

Up to 250 Customers                      $625                   $1,250
251-500 Customers                         $975                    $1,950
501-1000 Customers                    $1,450                    $2,900
1001-4000 Customers                  $1,825                    $3,650
Over 4000 Customers                   $2,450                    $4,900
Additional Segment Report       $400/ea.                 $575/ea.


For more information about membership email

  • Our commitment to customer satisfaction and ISO certification demand that we develop mechanisms for customer feedback. The MCAA Customer Satisfaction Survey offered an opportunity obtain feedback without excessive resource commitment. The survey was prepared efficiently, the data results were useful and the teleconference review of the results was most enlightening.

    Gordon Arnold Retired, Chairman, Sierra Monitor Corporation
  • We were impressed by the professionalism of MCAA, the customer response rate, the thorough design of the customer satisfaction survey as well as the industry benchmarking information.

    Brian Yeich Sales Support Manager, Phoenix Contact Inc.
  • The MCAA Customer Satisfaction Survey allows the customer to really give his uninhibited feedback since it is given to an intermediary. The most important factor is that we can compare ourselves to the industry, see how we've improved one year to the next and better track our goal to become known as a company with the highest level of customer satisfaction.

    Robert Senk Director of Operations, KROHNE Inc.
  • The Customer Satisfaction Survey data is formatted and presented in such a manner that it is easily understood which makes it easy to share across all levels of our organization. The format has also been reviewed and complimented on by our 3rd Party Quality Management System Registrar. We value the survey and especially the questions that encourage customers to write in comments, suggestions, and concerns. This program is a valuable tool which is critical to our process.

    Scott Neprud Quality Assurance Manager, Teledyne Hastings Instruments