MCAA actually packages information to job categories that are pretty unique to our industry. Over the years we’ve seen those job surveys expand and provide good information and good insight. I enjoy reading the small surveys and things that just pop up from the membership as a need for information on a particular topic. What’s happening in bus community? What’s happening in the approvals community? What are some of the people doing in order to take advantage of opportunities or respond to changes in that space.

'We have reached out to a couple of industry associations to look at their reporting. It is clear that the integrity and the consistency of the MCAA reports are far superior to the others. For our analysts, having confidence in the data contained in a report makes all the difference. Nice Job.'

Craig Correia | Head of Process Automation, Festo

We were impressed by the professionalism of MCAA, the customer response rate, the thorough design of the customer satisfaction survey as well as the industry benchmarking information.

The MCAA Customer Satisfaction Survey allows the customer to really give his uninhibited feedback since it is given to an intermediary. The most important factor is that we can compare ourselves to the industry, see how we've improved one year to the next and better track our goal to become known as a company with the highest level of customer satisfaction.

'Membership in the MCAA will allow Automation Service to compare ourselves to the industry and better track our continuous improvement goals. We believe that the MCAA research and benchmarking tools will help us to better serve the needs of our customers and enhance our focus on customer satisfaction.'

Stan Carr | President, Automation Service

The Customer Satisfaction Survey data is formatted and presented in such a manner that it is easily understood which makes it easy to share across all levels of our organization. The format has also been reviewed and complimented on by our 3^rd Party Quality Management System Registrar. We value the survey and especially the questions that encourage customers to write in comments, suggestions, and concerns. This program is a valuable tool which is critical to our process.

Great job supporting the MCAA membership with webinars that are efficient, informative and professional.

The MCAA Industry Market Forecast is a key resource provided by the Association.  It includes good data sets and is broken down into useful industry segments and technologies.

'MCAA is the only organization focused on the instrumentation and automation industry. We find value in the industry benchmarks that give us the capability to measure our success against our peer companies, and also the ability to network in regards to new opportunities and new technologies.'

MIKE WATERS | President and CEO, SOR, Inc.